Legal · Version 1.0 · Not yet in effect
Service Level Agreement
Draft, pending counsel review. This document is a working draft. It has not been reviewed by counsel and is not yet in effect.
This draft will apply to fund managers on plans that include it. It is planned for the first quarter after launch.
1. Availability
[Owner decision needed: the monthly availability percentage for the signed-in service. No value has been set.]
2. How availability is measured
Availability is measured on the signed-in service at the application health endpoint and one branded host, excluding scheduled maintenance announced in advance and events outside our reasonable control. Current status and incident history are on the status page.
3. Remedies
[Owner decision needed: service credits, claim process and exclusive remedy.]
4. Support response
[Owner decision needed: response targets by severity and plan.]